Responding to a Complaint

Southport Learning Trust places its relationship with pupils, parents, carers, partners and our local community at the heart of what we do. We welcome your feedback. Sometimes things do go wrong. If this happens, we need you to tell us so that we can try and put it right.

We also encourage concerns to be raised directly with your child’s school. Often, concerns can be resolved together by discussion.

We also want to know when our staff have done a great job or gone above expectations. Your comments will be passed on to ensure that the team or staff member is recognised.

Our Complaints procedure is for parents or carers of pupils and members of the public, regarding any school within the Trust.

The Complaints policy can be found under the Policies section of the website.